Monday, May 23, 2011

Tips nak Booking Ticket Air Asia Promo

Hari ni AA ada buat saless....

Perghhh memang gempaq la, sape nak gi oversea leh la book..

Aku nak gi China ingatnye tahun depan tapi travel period tak kene plak, sebab plannye nak gi time winter.. Harussss la ko nak rasa salji kannnnnn....

Nak ini Tips nye...

Before you start

1. Sign up for an AirAsia Membership Account:

We have introduced two new features for AirAsia Membership to speed up your booking process:

(a) My Friends and Family List: you can add up to 10 friends and family details into your Friends and Family list. Simply 'check/select' the traveling friends and family names in "Guest Details" page and click "Add Guest", then all the Guest Details will automatically filled up.

(b) 1-Click card: you can store up to 3 Credit/Charge/Debit cards details that you wish to use for payment. Simply select your preferred card in the Payment Page and insert CVV/CID code to make your payment! Much easier right?

For more details on "My Friend and Family List" and "1-Click Card" features, please check out

AirAsia Membership also helps a lot when you encounter payment error. You can always return to 'Manage my booking' -> 'Find My Booking' to complete the payment without having to go through the hassle of rebooking!

2. Make sure you use IE8.0 or Mozilla Firefox

NO discrimination to other browsers but these two browsers are reported to be the most stable throughout the booking process.

3. Plan your trip in advance

• Prepare a few travel plans. If Plan A doesn't work, at least you'll have back-up plans and you'll save the hassle of planning from scratch again.

• Have all guests' details at hand. i.e: Name, Address, D.O.B, passport numbers, etc...

• If your passport is expiring soon / not registered yet, NO worries. Just fill in your current details and update your latest passport details via 'Manage my booking' at no extra cost and at a later time convenient to you.


You will only have up to 10mins at the Search and Select Flights pages each, linger any longer and you will be redirected back to the 'Waiting Room'.

DO NOT attempt to open Multi-TABs (under the same browser) to search for fares as it may 'confuse' you during the booking process. You may end up with the WRONG travel date.

‘Waiting Room’

You will be directed to the ‘Waiting Room’ if your searches take more time than it normally would. ‘Waiting Room’ will auto refresh every 15 seconds, so please DO NOT refresh the browser. You will be directed to the Booking Page when your turn comes.

‘Busy Bee’ Page

These friendly bees tend to pop-up at the later stages of your booking IF the server is busy. You can easily ward these bees away by pressing the Back then Refresh buttons.

During the booking

1. Error Message [Invalid Name]

This happens because you have keyed in names consisting symbols like

@, ', &, - and etc.

Please use only letters (A - Z) when you fill up your First and Last name.

2. Error Message [Invalid Pax Type]

Please make sure the Date of Birth of the passenger is keyed in correctly. Our new system will validate the information for confirmation. Adult seat is applicable to Adults (>2 years old) and <2 years old for Infant seat. Please key in Guest Details in the following sequence: Adult -> Child -> Infant

During the payment

Here comes the most important part. Please remember the below scenarios to make sure you understand what is your payment status to make sure you grab your low fare successfully!

Scenario A

Reservation status: 'Confirmed'

Booking number: 'Yes'

Payment (at the bottom of the page) : "Confirmed"

This means your booking is successful. Please wait for your flight Itinerary to be sent to your email account (the one which you keyed in during the booking process).

Scenario B

Reservation status: 'Confirmed'

Booking number: 'Yes'

Payment (at the bottom of the page): 'Pending'

This is due to a large number of payment requests received at the same time which slows down the booking process.

Solution :

Wait for 5 (FIVE) minutes and log on to "Manage my booking" to check if the status has changed to:


Reservation Status: 'Confirmed'

Booking Number: 'Yes'

Payment (at the bottom of the page) : 'Confirmed'

Great! It means the payment is successful.


Reservation Status: 'Need Payment'

Booking Number: 'Yes'

Payment (at the bottom of the page) : 'Declined'

Oops, this means the payment is NOT successful. Please click on 'Add Payment' to repay and Repeat the 'Solution' step.

The booking will only be on hold for 2 hours so make sure you keep trying until the payment is successful.

Scenario C

The 'Bees' page appeared after I click on 'Submit Payment'. It mentions time-out / error.

Solution :

Don't panic. Log on to 'Manage my booking' immediately to check if your booking is kept inside your Account.

Check scenario A / B to make sure you have completed your payment.


1. All Guests have to login to AirAsia Member Account in order to retrieve and manage your booking online. If you haven't sign up as our AirAsia Member, sigh up now @

2. Don’t forget to Supersize your Baggage, Pick A Seat, pre-book Hot meals, AirAsia Insure and SkyBus via 'Manage My Booking' to enjoy up to 50% online discounted rate.

3. Due to the overwhelming response to our current promotion, it will take us a little longer to send you your itinerary via email. We thank you for your patience.

Use mobile as an alternative

Did the ‘Waiting Room’ or ‘Bees’ page appear one too many times? Why not book via your mobile? Log on to via your mobile or download AirAsia iPhone or BlackBerry Apps to book with ease.

• It may be slow, too; but keep trying until you get it!

• Credit card is the ONLY payment method.

Jom reramai serbu AA tengahari nie~~~~~~



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Pstttt.. Tekiu ya!





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